Frequently Asked Questions

Check-In & Arrival

What days can I check in?
Our check-in days are Monday, Wednesday, and Friday between 3:00 - 7:00 pm.

What happens when I arrive?
Follow the signs to TreeHouse Retreats and park in one of our designated spots outside the Welcome Suite. A member of our team will greet you, provide your electric buggy (if pre-booked), and assist with luggage before you set off into the woodland to your treehouse.

Is the site car-free?
Yes, TreeHouse Retreats is a car-free site to protect the landscape and Cowdray’s heritage.

How do I get to my treehouse?

  • If you have pre-booked a buggy, it will be yours for the duration of your stay, offering easy access between the Welcome Suite, your treehouse, and Cowdray’s amenities.

  • Alternatively, you can take a scenic 15-minute walk to your treehouse.

Electric Buggies

How do the buggies work?

  • Electric buggies are available to pre-book at £35 per stay. They provide easy access to your treehouse and Cowdray’s amenities.

  • Buggies operate only on designated routes to protect the estate. They are GPS-tracked and will not work outside these routes.

  • Each buggy has four seats with seatbelts.

Who can drive a buggy?

Guests must be over 18 years old and hold at least a provisional driving licence. Please drive responsibly – we accept no responsibility for any accidents.

Your treehouse Stay

What’s included in my treehouse?

  • Spacious Comfort: Super-king bedroom, open-plan living room, and a private wraparound deck.

  • Essentials: A cot for babies and toddlers, hairdryer, iron, oven, hob, dishwasher, and coffee-making facilities.

  • Well-Stocked Kitchen: Le Creuset cookware, basic condiments (salt, oil, pepper), milk, eggs, and bread.

  • Relaxation & Entertainment: Outdoor bath, Smart TVs in both the bedroom and living room, yoga mat, guidebooks, games, and binoculars.

  • Eco-Friendly Comfort: Underfloor heating, air-source heat pumps, and premium insulation.

  • Connectivity & Convenience: Superfast WiFi and an electric buggy for exploring the estate (if pre-booked).

    Can I bring my dog?
    Yes! We welcome up to two dogs per treehouse at £40 per dog, per stay. Please include this in your booking.

Check-Out & Departures

What days can I check out?
Our check-out days are Monday, Wednesday, and Friday by 10:00 am.

Can I check out later?
Late check-out is available until 2:00 pm for £75, subject to availability.

When will I get my damage deposit back?
Your £250 damage deposit will be refunded within 3-5 working days after your departure. If any damages occur, we will notify you with photographic evidence and explain any deductions.