Frequently Asked Questions

Check-In :

Our Check-In Days are Monday, Wednesday and Fridays from between 3-7pm.

Follow the signs to Treehouse Retreats and pull up into one of our designated spots outside our Welcome Suite, someone will be there to greet you. You will be assigned your personal golf buggy to adventure into the exclusive woodland, and we will assist you in bringing luggage and settling you into your tree house.

The Treehouse Retreat site is a car-less site.

  • The Treehouse Retreat site is car-free to maintain the feel and natural landscape, as well as the heritage listing at Cowdray.

  • We provide a golf buggy for every treehouse so guests can quickly move between their vehicle and their treehouse.

  • Guests must only use the golf buggy to get from the Treehouse to the designated car park (to access their vehicle).

  • Golf buggies are fitted with a GPS tracker, meaning the buggy will not work if a guest deviates from the designated routes. This is to protect the grounds at Cowdray, which are of heritage significance.

  • There is a charging point for your golf buggy near the treehouse.

  • Guests must possess a valid driving license to drive a golf buggy onsite.

  • It is the guest's responsibility to drive their buggy responsibly and safely. We accept no responsibility for accidents.

Arrival :

  • A welcome hamper containing a selection of local produce will await you on arrival. Please let us know if there are any specific items you’d like excluded from the hamper. Unfortunately, we cannot guarantee alternatives to any items that are removed.

  • Guest Information - Upon arriving at the property, you’ll find a full Treehouse directory. This contains important information that you’ll need for your stay, including health and safety details, connecting to the Wi-Fi, what to do regarding waste disposal, who to contact if you have any issues during your stay and departure day procedure, as well as some local area recommendations.

  • This information is provided to ensure you have a safe and enjoyable stay. Please read through the property guides included which will help with the practical elements of your stay. Guests with pacemakers should avoid using the induction hob as this can interfere with the device.

  • Entertainment-Each Treehouse is equipped with a Smart TV and a freestanding radio. You’ll find specific instructions for use in the Guest Information guide, listed under ‘Property Guides.’

Departures :

  • Our Check-Out Days are Monday, Wednesday and Fridays by 10am.

  • Your damage deposit will be returned within 3-5 working days after your departure.

  • If there are any issues with the tree house condition following departure, our Concierge will communicate this with you and take photographic evidence, explaining how much of the deposit we will be holding to fix the issue.

Your Treehouse stay

Can I bring my dog?

Yes, dogs are more than welcome to join you. Please make sure you include this on your booking as we charge £35 per dog per stay. Two dogs maximum per property.