Frequently Asked Questions

Check-In & Arrival

What days can I arrive?
Our arrival days are Monday, Wednesday, and Friday, with timed slots available between 3:00 and 7:00 pm. During your slot, you’ll be inducted onto the golf buggy (if booked) and personally hosted up to your treehouse in the woodland..

What happens when I arrive?
As you arrive, one of our guest hosts will greet you and guide you into our private car park at the Welcome Suite. Here, you’ll receive a short briefing on the local area and be inducted onto your private golf buggy (if booked). From there, you’ll head up into the woodland, with the treehouses located approximately 1 kilometre from the Welcome Suite. Once at your treehouse, your host will provide a brief introduction before leaving you to relax and enjoy your time in the woodland. Full directions will be included in your pre-arrival guide.

Is the site car-free?
Yes, the TreeHouse Retreats woodland is a car-free site during your stay to protect the landscape and Cowdray’s heritage.

How do I get to and from my treehouse?

  • If you have pre-booked a buggy, it will be yours for the duration of your stay, offering easy access between the Welcome Suite, your treehouse, and Cowdray’s Farm Shop & Cafe.

  • Alternatively, you can take a scenic 20-minute walk to your treehouse, where you will be greeted with your luggage on arrival only.

Electric Buggies

How do the buggies work?

  • Electric buggies are available to pre-book at £35 per stay. They provide easy access to your treehouse and Cowdray’s amenities.

  • Buggies operate only on designated routes to protect the estate. They are GPS-tracked and will not work outside these routes.

  • Each buggy has a maximum of four seats with seatbelts.

Who can drive a buggy?

Guests must be over 18 years old and hold at least a provisional driving licence. Please drive responsibly – we accept no responsibility for any accidents.

Your treehouse Stay

What’s included in my treehouse?

  • Spacious Comfort: Super-king bedroom, open-plan living room, and a private wraparound deck.

  • Essentials: A cot for babies and toddlers, hairdryer, iron, oven, hob, dishwasher, and coffee-making facilities.

  • Well-Stocked Kitchen: Le Creuset cookware, basic condiments (salt, oil, pepper), milk, tea, coffee & sugar.

  • Relaxation & Entertainment: Outdoor bath, Smart TVs in both the bedroom and living room, yoga mat, guidebooks, games, and binoculars.

  • Eco-Friendly Comfort: Underfloor heating, air-source heat pumps, and premium insulation.

  • Connectivity & Convenience: Superfast WiFi and an electric buggy for exploring the estate (if pre-booked).

    Can I bring my dog?
    Yes! We welcome up to two dogs per treehouse at £40 per dog, per stay. Please include this in your booking.

Check-Out & Departures

What days can I depart?
Our departure days are Monday, Wednesday, Friday, and Sunday by 10:00 am.

Can I depart later?
Late departures may be available, subject to availability and your departure day. A modest fee applies and will be confirmed with you upon prior request and approval. Unapproved or delayed departures will incur a higher charge, which will be deducted from your deposit.

When will I get my deposit back?
Your £250 deposit will be refunded within 3-5 working days after your departure. If any damages occur, we will notify you with photographic evidence and explain any deductions.