Privacy Policy

  1. Registered office:
    TREEHOUSE RETREATS LTD Co No. 10236305 Registered office: The Courtyard Shoreham Road, Upper Beeding, Steyning, West Sussex, United Kingdom, BN44 3TN

  2. Privacy Statement
    The processing of your data is necessary for the purposes of the legitimate interests of Tree House Retreats Limited. Our privacy statement outlines what this means in practice and explains how we store, manage and protect your data.

  3. The data we hold
    If you are a guest or employee, most of the data we hold would have been provided by you. This includes but is not limited to:
    - Your name, title, gender and date of birth
    - Your home address, email address and telephone numbers
    - Health information

    Some of the personal data we hold about you has been provided by you during interactions with our employees namely:
    - Updates to your contact details. Address, email and phone
    - Records of verbal or email conversations/meetings, including personal interests
    - Your family and partner/spousal details
    - A record of the communications we have sent to you and any responses to such communications
    - Your contact preferences
    - Your current job title, employer and work email addresses

  4. What we use your information for
    Unless you have requested otherwise, the information you provide is used by the business, to communicate with you. These may include:
    - Providing you with the services and information you have requested
    - The promotion of benefits and services available to you
    - The promotion of Treehouse Retreats, the country estates on which our properties are located & information about the local area
    - Distribution of business mailings (e.g. e - newsletters)

  5. Data analysis and updating your contact details
    To ensure that our communications are relevant to you and your interests, we may use tools that help us track whether the emails we send are opened and which links are clicked within a message. We may also track website visits and use analytical tools, such as Google Analytics, to use this information to improve our website.

  6. Other websites
    Our website may contain links to other websites. This privacy policy only applies to the data stored and processed by Tree House Retreats Limited, so when you link to other websites you should read their own policy.

  7. How long is personal data held?
    Personal data is held in line with our Records Management Policy which is available upon request. Note; Tree House Retreats are required by law to keep record of all guests over the age of 16 for a minimum of 12 months

  8. Your right to make changes or ask us to stop using your data
    You are in control of your data and have the right to opt-out of all or specific communications types at any point.
    You also have the right to request copies of the data we hold about you, to do so please submit a Subject Access Request via our contact page.

  9. If you have a concern about how your data is being handled
    Please get in touch via the contact page our website. Note our website is hosted by Squarespace & Booking Engine via InnStyle, both of these service providers are “other websites” - please see point 6 above

  10. Changes to the Privacy Statement
    In the interested of being transparent we may amend this Privacy Statement from time to time. Any significant changes to this Policy or to the way we treat your data will be communicated via the Tree House Retreats website

  11. Further Information
    If you have any questions which you feel have not been answered by this Privacy Statement, please do not hesitate in contacting us by email or in writing at the registered office address

  12. Cookies
    We are required to inform you that we use tracking features called  'cookies' on our website.

  13. How We use Cookies
    "Cookies" are tiny, harmless text files sent to your computer or mobile when you visit a website.
    Most websites use cookies, and in our case we use them to understand where visitors are coming from and how they use our website in order for us to constantly improve the website experience. We don't use cookies to track individuals or store sensitive information such as your name, address or credit card details.
    Third parties (such as online reservations systems, Google and social media websites) that feature on this website may also use cookies to ensure their features and processes work properly. Please note we are not responsible for cookie usage on these websites and features.